Win11 technical notice！
Win11 Technical Notice: Windows 11 users hitting a roadblock with the GP series firmware update? We’ve got the fix now. 🛠
Swipe through for the quick step-by-step walkthrough to get back to playing!

 

 

Issue Description: When updating the GP series firmware on Windows 11, the device is not recognized correctly, causing the firmware update to fail. This is typically due to a compatibility issue between the system's automatically installed MIDI driver and the firmware update tool.
Solution: Manually switch the driver to the generic "USB Audio Device" driver.
Step 1: Open Device Manager
Right-click the Start Menu (or press Win + X) and select Device Manager ;

 

Locate Sound, video and game controllers in the list and expand it;

 

Find your GP device in the list.
Step 2: Update Driver
Right-click GP device and select Update driver from the context menu.
Step 5: Select USB Audio Device
Select "USB Audio Device." in the list ;
Click Next to complete the installation.
Note: If you don't see "USB Audio Device" in the list, ensure that the "Show compatible hardware" checkbox is checked.
Step 3: Browse for Drivers Manually
In the pop-up window, select "Browse my computer for drivers."
Step 4: Pick from a List
Select "Let me pick from a list of available drivers on my computer."
Step 5: Select USB Audio Device
Select "USB Audio Device." in the list ;
Click Next to complete the installation.
Note: If you don't see "USB Audio Device" in the list, ensure that the "Show compatible hardware" checkbox is checked.
Step 6: Rerun to the Firmware Update
Once the driver has been switched, reopen the firmware update tool to successfully update your GP device.
FAQ Quick Hits
Q: Why does this issue occur?
A: Windows 11 automatically installs a dedicated MIDI driver for the device. However, the firmware update tool requires the device to operate in generic USB Audio mode to work properly.
Q: What if I can't find GP device in Device Manager?
A: Please ensure the GP device is securely connected to your computer via USB and that its indicators are lit. If it still doesn't appear, try a different USB cable or port, or click the "Scan for hardware changes" icon in the Device Manager toolbar.